If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and your message will reach a real person who is authorised to look into it.

Our support team handles the full range of account matters: login and verification issues, deposit and withdrawal queries, bonus questions, and anything else that is stopping you from using your account the way you should be able to. They are not a filtering layer — when you write in, the person reading your message has the authority to act on it directly.

Help us resolve things in a single exchange

The quickest way to get a clear answer is to give us enough information upfront. When you contact us, please include your registered username or the e-mail address on your account, a description of what happened, and — where relevant — the date and approximate time of the issue. If it involves a transaction, the transaction reference or amount helps us find it without going back and forth. The more specific you are, the less time it takes for us to come back to you with something useful rather than a follow-up question.

Players based in the UK are fully supported and can contact us about any account matter without restriction.

Responsible gambling requests

If you are contacting us about a deposit limit, a cooling-off break, or self-exclusion, please say so clearly at the start of your message. These requests are treated differently from standard queries — they are escalated immediately and handled as a priority. We will not ask you to justify why you want to set a limit or take a break. You do not need a reason beyond wanting to do so. If you are asking to self-exclude, we will action that as quickly as we are able to and confirm it to you in writing.

If your concern is more serious and you feel a standard support message is not the right route, you can raise a formal complaint. A formal complaint is reviewed separately from routine queries and follows a defined process. If we are unable to resolve it to your satisfaction internally, you have the right to escalate it to the Anjouan Gaming Authority, which is the body that licenses Musbet under licence number ALSI-202601040-FI2. We will always tell you how to do that if it comes to it.

One thing worth knowing: we will never ask you for your password, your full card number, or any security credentials over e-mail or chat. If you ever receive a message claiming to be from us and asking for those details, please do not respond to it and let us know. Legitimate requests from our team will never require you to hand over information that could compromise your account security.

We are operated by Excite Ultra Media Ltd. When you contact us, you are reaching the team responsible for running this site — not an outsourced call centre. If something is not right, we want to fix it.